b'Dear Partners, We are all doing our best to support our customers whilebecomingbetterteamsandcompanies.At The number 1 predictor of success is learningSSF this means adding additional services like our agilityknowing what to do when you dontnew online training classes focused on shop pro\x1et-know what to do abilityanddiagnosticswhilebeingrelentlessin o\x1fering the better delivery services for our unwav-Ive always held this belief, but the second part hasering OE quality program. A truly de\x1ening gesture gained a whole new meaning in recent months. Itwe experienced last week when a customer decided hasbeeninspirationalwatchingsomanysmallto anonymously donate three of our Driving Net enterprisesacrossallindustriesmakingmajorPro\x1ets class tuitions to fellow shops as a way to adjustmentstotheirbusinessesonthespottogiving back to the industry.continueoperatingsuccessfullyinthesevastly di\x1ferent environments. In intense times like these, its easy to get drawn into the moment and overlook the successes and In times of extraordinary change, our industry oncesteadfastness of our industry. One great example of again has proven to be extremely resilient. Rarelythisis WMs75thCompanyAnniversary.Founded has it been more important and rewarding to turnjust a few months after the end of WW II in war-rav-theaftermarketsabilitytofeelthecustomersagedOsnabrck,theysettheguidingprinciples pulse into tailored service concepts and communi- that lead them to become a leading WD in Europe cationstrategies.Ifyouwantacustomertofeeland still de\x1ene their success to this day. Together comfortable bringing their vehicle in, you need toWMandSSFwillstaythatcourseremaininga understandtheirindividuallevelsofconcernandfamily business and one committed to the success address it accordingly. Our shop partners have doneof our customers and vendor partner regardless of that with great fervor. the challenges we face.At the beginning of the COVID crisis I read an articleWishingyoumanyde\x1eningmoments,continued calling this a de\x1ening time and suggested that we planhealth, agility and success.our actions with the thought in mind of how we want to remember ourselves when this is all behind us. Yours,Thomas Beer, CEO'